한성대학교

F. Hoffmann-La Roche는 창립자인 Fritz Hoffmann-La Roche에 의해 1896년 스위스의 Basel에서 창립한 110여 년의 역사를 가진 세계적 Health Care 그룹입니다. 로슈그룹은 제약과 진단을 그 핵심 사업으로 하고 있으며 현재 전세계 150여 개국에서 80,000여명의 직원들이 다양한 분야에서 근무하고 있습니다. 로슈그룹의 핵심 사업분야 중 한 부분인 로슈진단은 1968년 설립한 이후에 혁신적인 제품과 신기술로 전세계 체외 진단업계의 리더로서의 위치를 굳건히 하고 있는 진단용 의료기기 및 시약 전문회사입니다.

로슈진단의 국내 현지 법인인 한국로슈진단은 진단검사의학 (Professional Diagnostics), 분자 진단(Molecular Diagnostics), 당뇨진단(Diabetes Care), 조직병리분야(Tissue-based Diagnostics)의 진단사업부로 이루어져 있으며 국내 진단시약업계의 Primary Company로써 국내 진단업계의 발전과 성장에 큰 기여를 하고 있습니다.

Multinational company에 관심 있는 열정적인 후보자를 모집하니 많은 지원 부탁 드립니다.

부서

모집분야

담당업무 및 지원자격

구분

지역

IT

End User, Workplace and Site Experience

Summary 

-Acts as Single Point of Contact for end users providing customer focused support of incidents including hardware, software, infrastructure and Roche Business application.

-Acts as Single Point of Contact for Pharma end users providing customer focused support of requests, including user account, hardware and software requests.

-Ensure services are delivered to agreed service level.

-Ensure the return to the agreed service operation after an incident/change as quickly as possible.

-Ensures IT support is provided to all eligible executives for incidents according to Global VIP support service levels

-Ensure IT Business partnering

Main Responsibilities 

Key Area 1: IT End User Support
-Helpdesk service ensuring incidents & problems are responded to and actioned accordingly based on SLA's and expectations by collaborating with RSS centre in KL, which is IT first level support.
-Desktop support and 2nd level support to users on all IT software and hardware issues, including Company IPhone, PCs, applications, iPad, Voice/Call centre, Video conference device related issues.
-End user training for Roche hardware/software
-End user business applications support
-Local and occasional offsite meeting and event support.
-Accountable for monitoring and improving user satisfaction

Key Area 2: IT Administration & Support
-IT Asset Management (Inventory management, Status update, Purchasing, Rental & Disposal)
-IT vendor management for hardware purchasing & Rentals
-Coordinating and updating IT operations document and manual
-Desktop patch management in line with global Policy

Key Area 3: IT Operation Management
-IT Infrastructure management incl. LAN, WLAN, IT Hardware
-IT infrastructure related vendor management
-Lead Infrastructure and workplace related projects to meet business demand.

This position will report to Section Lead End User, Workplace and Site Experience APAC

Requirements 

- Degree or equivalent in an IT related discipline.
-At least 3 years’ experience in helpdesk service
-Experience managing services in an international environment.
-Problem solver, highly accountable, with a results-oriented mindset.
-Experience of IT Business Partnering
-Good communicator, have organizational and time management skills.
-Can influence decisions within areas of expertise and can present technical solutions or issues to management, project teams and customers in non-technical language.

정규직

서울

자녀학자금 지원(유치원~대학생)

Mileage system: 카페테리아식 복리후생

장기근속자 해외여행 포상휴가 지원

임직원 단체보험 가입

Roche 자사 주식 구입 지원

Babysitting Fee 지원

Hobby Club

개인연금 지원

콘도 지원